Emerald Green Ceramic Clock

Shipping Time: Orders are typically processed within 2-3 business days and delivered within 5-10 business days depending on your location.

Packaging: All clocks are securely packed with 3 layers of protection, including bubble wrap, impact-resistant padding, and premium gift boxes to prevent damage during transit.

Shipping Charges: Free shipping across India for all orders above ₹2,000. A nominal shipping fee applies to smaller orders.

Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Delivery Partners: We work with reliable delivery partners to ensure safe and timely delivery.

Note: Given the fragile nature of our clocks, please handle them with care upon receipt.

Shipping Time: Orders are typically processed within 2-3 business days and delivered within 5-10 business days depending on your location.

Packaging: All clocks are securely packed with 3 layers of protection, including bubble wrap, impact-resistant padding, and premium gift boxes to prevent damage during transit.

Shipping Charges: Free shipping across India for all orders above ₹2,000. A nominal shipping fee applies to smaller orders.

Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Delivery Partners: We work with reliable delivery partners to ensure safe and timely delivery.

Note: Given the fragile nature of our clocks, please handle them with care upon receipt.

Eligibility: Returns are accepted within 7 days of delivery, only if the product is damaged, defective, or different from the order placed.

Condition: Items must be returned in unused condition with the original packaging to qualify for a refund or exchange.

Process:

• Contact our customer support team within 48 hours of delivery.
• Share clear photos of the damage or defect for verification.
• Upon approval, we will arrange a reverse pickup.

Refund: Refunds will be processed within 7–10 business days of receiving the returned item.

Exchanges: If you prefer an exchange, we will ship the replacement within 5–7 business days of receiving the original item.

Non-Returnable Items: Customized, personalized, or engraved items are not eligible for return unless damaged or defective.

Note: Given the fragile nature of our products, we do not accept returns for minor variations in color, texture, or finish, as these are natural characteristics of handmade ceramic pieces.

Yes, all Dust ceramic clocks are handcrafted by skilled artisans in and around Delhi. Each piece is molded, glazed, and fired by hand, ensuring a unique, artisanal touch that sets it apart from mass-produced clocks.

We take special care in packing our clocks to prevent any damage during transit. Each clock is securely wrapped with multiple layers of protective packaging, including bubble wrap, impact-resistant padding, and premium gift boxes. We also use reliable delivery partners to ensure your order arrives safely.

Yes, we offer customization options for most of our clocks. You can add personalized dials, custom engravings, or unique packaging to make your clock truly one-of-a-kind. Just select the customization option when placing your order.

While we take every precaution to ensure safe delivery, if your clock arrives damaged or defective, please contact our support team within 48 hours with clear photos for verification. We will arrange a free replacement or refund as per our Return & Exchange Policy.

To keep your Dust clock looking beautiful:

Dust regularly with a soft, dry cloth.

Avoid using harsh chemicals or abrasive cleaners.

Keep it away from direct sunlight and extreme humidity to preserve its color and finish.